Terms and Conditions

Last updated on 10 January 2022

These Terms and Conditions (“Terms”) govern your use of the www.theonetradingco.com website and your relationship with The One Trading Company W.L.L. (referred to as “OTC”, “We” or “Us”). The Site is provided to you free of charge for personal use. It is your responsibility to read these Terms and use of the Site confirms your acceptance of the Terms. OTC reserve the right to change these Terms at any time, which shall take effect when posted on the Site. You are advised not to use the Site if you do not agree to or cannot comply with these Terms or any modification of these Terms.



Please note that you may be required to register as an authorised user of the Site and additional terms and conditions may be applicable. You must be over 18 years of age to register with this Site. You must ensure that information provided during registration or at time thereafter are correct and complete. Any change to your information must be informed by updating your account details.

When you register with the Site you will be asked to create an account and password, which must be maintained as confidential by you. You will be responsible for all activities and orders that are submitted under the account. OTC assumes no responsibility for any loss or damage incurred by you as a result of the unauthorized use of the account. Any suspicious activities on your account should be notified to OTC without delay by the address provided below. OTC may require you to change your password in the event of a suspected breach of security or misuse of the Site. We may suspend or cancel your registration immediately at its discretion or if you breach any obligation under these Terms. The suspension or cancellation of your registration and your right to use the Site is without liability to OTC.


Order Acceptance

Upon submission of your order on the Site, the request will be processed and shall only be deemed to have been confirmed on receipt of confirmation by OTC sent by email. Please note that additional verification may be required by your credit/debit card provider.

OTC reserve the right to refuse or cancel any order for any reason whatsoever, including without limitation, if OTC reasonably believes that the order has been placed by you for the purposes of commercial re-sale of the products. We will contact you in the event that your order is cancelled or if additional information is required to process or accept your order. If your order is cancelled by us after your credit/debit card has been charged, the amount will be reversed by us within fourteen (14) working days. Under no circumstances shall any amount be refunded in cash by us.


Order Cancellation

Should you wish to cancel an order before receipt of order confirmation by us, we shall cancel the order and refund the entire amount to the credit/debit card used for the order within fourteen (14) days. Under no circumstances shall any amount be refunded in cash by us.


Product Availability and Prices

Except as may be otherwise stated on the Site, the price of the products shall be in Qatari riyals (QAR) and exclusive of value-added tax or any other sales tax. Product availability is subject to change without notice. OTC may place restrictions on bulk or high volume purchases for certain products and we reserve the right to limit the quantity of particular products which may be purchased per account and/or per order.

If a product is out-of-stock at the time of selection by us, we shall notify you of the same and shall refund any paid by you in advance of the concerned product(s) in accordance with these Terms.

Product prices are subject to change without notice. If a product has been mistakenly underpriced on the Site, we reserve the right to refuse to supply and shall not be liable to supply the product at the undervalued price provided that we notify you prior to delivery.


Discounts and Vouchers

OTC may occasionally offer discounts, promotions and/or vouchers which may be redeemable against orders made on the Site. All discounts, promotions and/or vouchers shall be subject to availability and while stocks last, and OTC reserves the right to withdraw any online offer at any time without notice. Please note that certain goods or services may be excluded from a promotion or qualifying criteria. Wherever stated in the promotion, any excluded goods or services shall not benefit from the promotion. Where an online promotion provides for a percentage discount against a qualifying purchase, the cost of the total actual purchase price will be reduced by the stated discount percentage provided that the qualifying criteria has been satisfied. Unless specifically stated in the relevant promotion description, discount shall not be applied against supplementary or delivery charges. In the event that you are allowed to redeem a coupon through the Site it may only be redeem for the full value only and no partial redemption shall be permitted.



Orders will be charged in Qatari riyal. OTC shall not be responsible for any credit card charges or discrepancies arising due to foreign currency exchange which may be attributable to your credit/debit card company.

We may provide you with the option to store your credit/debit card details with us for use upon your selection for future orders. If you do not wish to store your credit/debit card details with us, you can enter the credit/debit card details on each occasion that you wish to place an order. Credit or Debit card information shared by you shall not be shared by us except as may be required under law, regulation or court order. OTC shall not be liable for any Credit or Debit card fraud.


Refunds and Exchange

You may return product(s) in your order within seven (7) days of delivery provided that the product(s) are in sellable condition, unopened and in its original packaging. If you have received a defective product (e.g. delivered damaged or missing) it may be returned for a refund or exchange within seven (7) days of delivery.  Any product(s) for which you wish to return after the seven (7) day period will not be eligible for refund or exchange. In order to request a refund or exchange you should contact OTC Customer Services at 44292030. Where an item is eligible for exchange, replacement product(s) shall be delivered by us within 24-48 hours of our confirmation email. Please ensure that product(s) for return are provided with a copy of the order confirmation and the delivery note.  Refunds shall be processed within fourteen (14) working days from the acceptance of the returned product(s) by OTC Customer Services.



OTC does not offer international shipping outside of the State of Qatar.

Delivery of your order will be made to the address specified in your order. Before submission of your order, it is your responsibility to ensure that there is clear path to enable delivery and if the delivery location is an apartment, that the lift and/or stairs are adequate for the purposes of delivery. Any restrictions to access your location for the purposes of delivery should be notified in advance to us. You are advised to ensure any delicate or valuable possessions are stored in a safe place and if necessary floors are covered to prevent scuffing, as OTC will not accept any liability for damage to the location or your personal possessions which may occur during or as a result of the delivery of your order.

It is your sole responsibility to ensure you are present at the delivery location at the delivery time. At the point of delivery, you must present form of identification (such as passport, driving license, Qatar ID or Qatar Residence Permit) which must match the cardholder name shown on the credit/debit card used as payment for the order. The credit/debit card used for payment will not be required to be presented on delivery.

OTC aims to ensure that the delivery of orders is made on time according to the delivery slot requested by you. However all delivery times are estimates only and we will not accept any claim, penalties or refunds as a result of any delay or error in delivery.


Nutritional Information

OTC may provide nutritional information on the Site for the general information of the public. Such information may contain information provided by third parties and although, we believe this information to be accurate as of the time of publication, we accept no responsibility for the express or implied accuracy or completeness of the information. Product descriptions included on the Site may be based on the technical literature of the manufacturer/agent and may be subject to change. Additionally note that the product information including the ingredient list, nutritional guidelines, dietary or allergy warnings may be subject to change. We recommend that you do not rely solely on the product information on the Site and that you always check the product labels. We do not warrant that the product information contained on the Site is accurate, complete or up-to-date, and shall not be responsible for any reliance on the product information whatsoever.


Limitation of Liability

OTC or any of its affiliates, employees, agents or suppliers shall not be liable to you for any indirect, special, incidental or consequential loss or damage of any kind in any way connected with the use of the Site including any claims for loss of profit, accuracy of results, loss of data, work stoppage or device failure. Without prejudice to the foregoing, the total liability of OTC for any and all liabilities which may arise in connection with these Terms shall be limited to the value of your order.


Third Party Links and Advertising

To provide the most convenient experience for you, the Site may include links to other websites or materials which are not under the control of OTC. When any of these links are activated you will leave the Site and OTC shall not accept any liability for any materials or services accessed by third party links. Links to third party websites or services does not represent an endorsement or acceptance by OTC the third party website or link. The Site may contain third party advertising and sponsorship. Third parties shall be solely responsible for ensuring that such materials comply with applicable law and OTC shall not be responsible for any error or inaccuracy in the advertising and sponsorship materials provided by third parties.


Site Availability and Suitability

OTC aims to offer the best service to our customers however we make no promise that the Site will meet your requirements and cannot guarantee that the service will be free of faults. If a fault occurs you should report it to OTC by the contact information below. We will attempt to correct reported faults as soon as reasonably possible. Access to the Site may be occasionally restricted to allow for repairs, maintenance or updates. Restricted access shall be restored as soon as reasonably possible.

OTC make no warranty as to the accuracy, reliability and/or completeness of any information, software, text, graphic, link or communication provided on the Site. We do not warrant that the use of the Site will be free from fault. Product images are provided for illustrative purposes only and may vary from the actual product. We shall display images on the Site as accurately as possible however the accuracy of images shall be dependent on your device and we cannot guarantee the accurate display of images. Therefore, OTC assume no liability whatsoever for any financial or other damage which may be suffered by you relating to any delay, failure, interruption or corruption of data or other information in the Site.

You understand that by using this Site, you may encounter content that you may deem to be offensive or objectionable. Use of the Site is at your sole risk and to the fullest extent under law; we shall have no liability to you for any content which may be deemed to be offensive or objectionable by you.


Services outside the State of Qatar

OTC makes no promise that materials on the Site are appropriate or available outside of the State of Qatar. Those who access the Site outside of the State of Qatar are responsible for compliance with local laws where applicable. Use of the Site is available for delivery within the State of Qatar only and OTC do not accept any claims in any way relating to delivery outside of the State of Qatar.


Intellectual Property Rights

The Site is owned and operated by The One Trading Company W.L.L., a company registered in the State of Qatar under commercial registration number 82561 whose registered office is at P.O. Box 75, Doha, State of Qatar.  The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. We grant permission for you to display the content of the Site on a device or print a copy of such content strictly for personal use and subject to the display of copyright and proprietary notices. You may not reproduce, modify, copy or distribute or use for any commercial purpose whatsoever the content on the Site without the permission of OTC. Under no circumstances shall a license be granted or implied under these Terms to use any trademark of OTC or its affiliated companies in any respect whatsoever.


Site Security

You are prohibited from violating the security of the Site. You agree not to use any device, software or routine to interfere, or attempt to interfere, with the proper working of the Site, including any activities which may be perform through such platforms. You further agree not to access data not intended for you, attempts to probe or test the system or network, or to breach security authentication measures. OTC may investigate violations of the security of Site and reserve the right to initiate proceedings for such violations. Violations of system or network security may result in civil or criminal liability.


Entire Agreement

Except as may be otherwise stated, these Terms represent the entire agreement between OTC and you in respect of the use of the Site and/or App, and shall supersede all prior or contemporaneous communications or proposals, whether electronic, oral or written in respect of the Site and/or the App. Any failure on the part of OTC to act upon any violation of these Terms by you does not constitute a waiver if any future enforcement of these Terms against any future or similar violation of these Terms.


Governing Law and Jurisdiction

These Terms shall be construed in accordance with the laws of the State of Qatar and the Courts of the State of Qatar shall have exclusive jurisdiction in any proceedings arising out of or in connection with these Terms or the services under the Site.


Contact Details

The One Trading Company W.L.L., P.O. Box 75 Doha, State of Qatar.

Telephone: 44292030

Email: [email protected]